Terms & Conditions
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. For the purposes of this Agreement an item is defined as the entire contents of a box, parcel, package, carton, or similar container, and any other object or thing that is moved, handled or stored by us. These terms and conditions can be varied or amended subject to prior written agreement. We set out Our liability to You for loss and damage to Your goods and premises. Please read these clauses carefully. Driveways: If You are in any way concerned that Your driveway is unable to take the weight of Our vehicles please advise Us accordingly, particularly about drain covers under gravel driveways. When You give permission for Us to drive onto Your driveway, it is on the understanding that this is at Your own risk. Failure to advise or notify Us of any potential weaknesses will absolve Us from any claims for compensation resulting from damage to said driveway.
1. Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, additional charges will apply in the following circumstances:
2. Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.
3. The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at Your request.
4. We have to collect or deliver goods at Your request above the ground floor and first upper floor.
5. If You or Your agents request collection or access to Your goods whilst they are in store; We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
7. The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
8. Work not included in the quotation unless agreed by us in writing, we will not:
8.1 Dismantle or assemble furniture of any kind
8.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
8.3 Take up or lay fitted floor coverings.
8.4 Move items from a loft, unless properly lit and floored and safe access is provided.
8.5 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.
9. Your responsibility:
9.1 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
9.2 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
9.3 Empty, properly defrost and clean refrigerators and deep freezers as We are not responsible for the contents.
9.4 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes and petrol lawn mowers are clean and dry and have no residual fluid left in them;
9.5 Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
10. Our responsibility
10.1 It is Our responsibility to deliver Your goods to You, or produce them for Your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/or storage.
10.2 In the event that We have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is Our responsibility to deliver them to You, or produce them for Your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.
11. Goods not to be submitted for removal or storage:
11.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. You should make Your own arrangements for their transport and storage.
11.2 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
11.3 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.
11.4 Goods likely to encourage vermin or other pests or to cause infestation or contamination.
11.5 Goods, which in Our opinion are hazardous to health, dirty or unhygienic or likely to attract vermin or pests. We may refuse such goods without liability to You.
11.6 Perishable items and/or those requiring a controlled environment.
11.6 Any animals, birds, fish reptiles or plants.
11.7 Goods which require special licence or government permission for export or import.
11.8 Under no circumstances will prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.
11.9 If We do agree to remove such goods, We will not accept liability for loss or damage unless We are negligent or in breach of contract, in which case all these conditions will apply.
11.10 If You submit such goods without our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We may apply for an appropriate court order to dispose of any such goods found in the consignment. You will pay to Us any charges, expenses, damages, legal costs or penalties incurred by Us disposing of the goods.
12. Ownership of the goods By entering into this Agreement, You guarantee that:
12.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or
12.2 You have the full authority of the owner or anyone having a legal interest in the goods to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
12.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You must advise Us of their name and address in writing immediately.
12.4 If You wish to transfer responsibility of this Agreement to a third party You must advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.
13. Charges if You postpone or cancel the removal
13.1 If You postpone or cancel this Agreement, We reserve the right to charge you a postponement or cancellation fee according to how much notice is given as set out below. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
More than 10 working days before the removal was due to start: No charge.
Determination of amount of Our liability for loss or damage
Standard public Liability.
All our removal vehicles come with goods in transit insurance
Damage to premises or property other than goods
If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
If we cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.
If we are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage.
Exclusions of liability
In respect of Limited Liability, we will not be liable for loss of or damage to Your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.
Unless we are negligent or in breach of contract (in which case our liability will be limited under either Standard or Limited Liability as set out in Clause 9) we will not be liable for any loss of, damage to, or failure to produce the following goods: –
Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones
17.4 Plants or goods likely to encourage moth vermin or other pests or to cause infestation or contamination.
17.5 Perishable items and/or those requiring a controlled environment.
17.6 Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board.
17.7 Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds, Mobile Telephones, Portable Media and Computing Devices.
17.8 Any animals, birds or fish.
17.9 In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-
17.10 Loss or damage arising from ionising radiations or radioactive contamination.
17.11 Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack.
17.12 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where: (a) there is no breach of this Agreement by Us or by any of Our employees or agents (b) such loss or damage is not a reasonably foreseeable result of any such breach.
17.13 By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
17.14 By vermin, moth, insects and similar infestation.
17.15 By cleaning, repairing or restoring unless we arranged for the work to be carried out.
17.16 Changes to atmospheric conditions which results in mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water caused by Our negligence or breach of contract.
17.17 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
17.18 Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by Us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then Our maximum liability is limited to £100 for the entire contents of the box or the actual value of the damaged items (taking into account the items age and condition at the time of loss or damage) whichever is less.
17.19 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
Our liability will cease upon handing over goods from our warehouse or upon completion of delivery.
Time limit for claims
If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent otherwise we shall not be liable.
We will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event in detail within seven (7) days of delivery of the goods by us.
For goods which we deliver, You must give Us detailed notice in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
Delays in transit
Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
If through no fault of ours we are unable to deliver Your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.
20. Our right to hold the goods (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.
21. Our right to sub-contract the work
We reserve the right to sub-contract some or all of the work.
If We sub-contract, then these conditions will still apply.
Route and method
We have the right to choose the method and route by which to carry out the work and the location in respect of storage.
Unless it has been specifically agreed otherwise in writing in Our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.
24. Advice and information for international removals
We will use our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.
Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.
List of goods (inventory) or receipt
Where We produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying Us of any errors or omissions.
Revision of storage charges
We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.
Our right to sell or dispose of the goods
If payment of our charges relating to Your goods is in arrears, and on giving You three months’ notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, We may seek to recover the balance from You.
If payments are up to date, We will not end this contract except by giving You three months notice in writing. If You wish to terminate Your storage contract, You must give us at least 10 working days’ notice. If We can release the goods earlier, we will do so, provided that Your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.
We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership
Stock photos have been used for illustration purposes only.